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FAQs

Payment & Delivering

How do I pay for the purchase of the products?

We offer you multiple payment methods. Whatever your online mode of payment, you can rest assured that the trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

For online payment, you may use Internet Banking, credit/debit card, and cash deposit method to make your purchase.

How do I pay using my credit/debit card?

We accept payments made by credit/debit cards, Visa/MasterCard.

To pay using your credit card/debit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card).

Click the products for your order then click ‘Add to Cart’, wait for a confirmation then click ‘Checkout’. Enter your correct information to assist us in shipping and contacting you.

Tick the checkbox to confirm you have read and accepted the online shopping service.

Select the pay with card’ column. Click the type of your ‘VISA’ or ‘MasterCard’ as the payment option. Enter your Email to enable us to send you a receipt of the transaction, click ‘Make Payment’ then ‘Click To Proceed To Make Payment’. Wait for a confirmation and click ‘Ok’. Enter your credit/debit card details and click ‘OK’

Is it safe to use my credit/debit card on your e-store?

Your online transaction is secure with the highest levels of transaction security currently available on the Internet. We use 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps do we take to prevent card fraud?

We realize the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder. We apologize for any inconvenience that may be caused to customers and requests them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

DELIVERING

‘In Stock’

We will mention the delivery time as 3 – 5 days for Nigerian, and 4 to 6 days for other countries.

What are the delivery charges?

We offer free delivery all across the states in Nigeria and give discounted International shipping charges.